Refund policy

At ZSTARR, we’re all about making sure you’re thrilled with your custom products. But hey, we get it—sometimes things don’t go exactly as planned. That’s why we’ve got a clear and easy-to-understand returns and exchanges policy for you.

Returns and Exchanges Policy

If you’re not happy with your purchase, just reach out to us within 30 days of receiving the item, and we’ll get your return or exchange sorted. If it’s been more than 30 days, unfortunately, we won’t be able to process the request. The first step is to drop us an email at support@zstarrblinds.com.

Return and Exchange Conditions

  • Authorization Required: We won’t accept returns that haven’t been authorized by us.
  • 30-Day Window: Items must be returned within 30 days of delivery.
  • Condition and Packaging: Items should be in the same condition as when you received them—unworn, unused, and in their original packaging. You’ll also need the receipt or proof of purchase.
  • Tracking Required: When returning or exchanging items, please use a shipping method that provides tracking information.

Custom Products Are Final Sales

Since your custom item is made just for you, we generally don’t accept returns unless we made a mistake (like the wrong design, size, or damage during shipping).

If We Made a Mistake

If there’s an error with your order, let us know within 7 days of receiving it. Send us photos of the issue, and we’ll either fix it, send a replacement, or issue a refund.

Damaged During Shipping?

If your item arrives damaged, contact us right away with photos. We’ll work with you to resolve the issue as quickly as possible.

Non-Returnable Items

  • Items on sale or gift cards are non-refundable.
  • Damage or loss caused by the customer is non-refundable.

Change of Mind?

Sorry, but we can’t accept returns or exchanges for custom items if you simply changed your mind or provided incorrect details during ordering. Double-check your order before you confirm!

Return Charges

If the return is due to our mistake (like incorrect products or quality issues), we’ll give you a full refund.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund has been approved or not. If approved, the refund will be sent back to your original payment method within 7 working days. If you haven’t received the refund within 7 working days, check your bank account again and contact your bank or credit card company. If you’ve done all that and still haven’t received your refund, get in touch with us at support@zstarrblinds.com.

Cancellations and Changes

You can request to cancel or modify your order within 24 hours of placing it on zstarrblinds.com by emailing our customer service at support@zstarrblinds.com. We can’t cancel or modify orders that have already been shipped, and orders can’t be changed or canceled after 30 days from the shipment date.

General Return Process

  1. Initiate a Return: Email us at support@zstarrblinds.com with photos or videos of the items and your order number. We’ll let you know within 3 business days if your return is approved.
  2. Ship the Item Back: If approved, we’ll send you the return address and instructions. Please use a shipping method with tracking and signature confirmation. We won’t be responsible for lost returns.
  3. Refund or Exchange: Once we receive your return, we’ll inspect it within 3 working days and either send a replacement or issue a refund.

How to Reach Us

For any issues, just email us at support@zstarrblinds.com with your order number and details. We’re here to help!

Address: Zstarr Blinds Company Limited, room 1607 trend centre 29-31 Cheung Lee Street Chai Wan HK.