FitGuard – Measurement Guarantee for Custom Window Shades
Feel confident customizing your window shades—FitGuard has your back.
Measuring for custom window shades is simple, but we know it can feel a little intimidating. That’s why we created FitGuard Service, a one-time protection that gives you peace of mind in case your shades don’t fit quite right.
For just $69, FitGuard lets you order worry-free. If your shades don’t fit due to measurement errors, we’ll remake them for you—easy and stress-free.
What’s Included in the Service
- Available for window shades purchased through our website (store.zstarrblinds.com) with the FitGuard service selected.
- If your corrected measurements are off by 1 inch (2.45 cm) or less, we’ll remake and ship your window shades for free.
- If the difference exceeds 1 inch (2.45 cm), you’ll be responsible for the price difference between the original and replacement shades based on the updated measurements. Significant size increases or fabric upgrades may incur additional costs.
- The remade window shades will match the style, color, and fabric of your original order.
- This service covers remakes only—no cash refunds will be issued.
- Each FitGuard purchase is eligible for one remake only.
- Requests for remakes must be submitted within 30 days of the original shipment date.
What Happens to Your Original Shades?
You will need to return the original window shades to our designated U.S. address.
How to Request a Remake
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Contact Our Support Team:
Send an email to support@zstarrblinds.com with your remake request. Include your updated window measurements and a clear photo or short video showing how the original shades were installed. This helps us verify the issue and ensure an accurate remake. -
After Your Request Is Approved:
We will provide you with a U.S. return address. Please place the original window shades back into the original shipping box and return the complete package to the address we provide. Do not discard or damage the original packaging until you’ve confirmed the fit. -
Remake Process:
Once we receive and inspect the returned window shades, we’ll promptly begin remaking your window shades and ship them to you free of charge.
Important Notes
ZSTARR reserves the right to determine remake eligibility and final pricing adjustments based on the submitted information and product specifications.
Helpful Tip
If you’re unsure about your measurements, we recommend ordering just one window shade first to confirm the fit before purchasing additional ones. This way, you can ensure everything lines up perfectly before placing a larger order.