FAQs
Frequently Asked Questions
General Information
Q: What types of motorized shades do you offer?
Q: What types of motorized shades do you offer?
A: We sell motorized roller shades, motorized zebra shades, motorized cellular shades, and motorized skylight shades. Each type is designed for different light control and style.
Q: What does “motorized” mean?
Q: What does “motorized” mean?
A: It means the shades run on a motor. You can adjust them using a remote, smartphone app, or voice commands—no manual pulling required.
Customization & Options
Q: Can I customize the size and fabric of my shades?
Q: Can I customize the size and fabric of my shades?
A: Yes, our motorized shades can be customized to fit your windows and décor preferences.
Q: What fabric options are available?
Q: What fabric options are available?
A: We offer a range of fabrics, including blackout, light-filtering, and solar options, so you can choose the best match for your needs.
Product Information
Q: What makes motorized shades different from regular blinds?
Q: What makes motorized shades different from regular blinds?
A: Our motorized shades use quiet, automated motors to open/close with a remote, app, or voice command (via smart home systems). No cords, no hassle—perfect for hard-to-reach windows or smart homes.
Q: What’s the difference between roller shades, zebra shades, and cellular shades?
Q: What’s the difference between roller shades, zebra shades, and cellular shades?
A: Great question! Here’s the breakdown:
Roller Shades:
- Super simple – One solid fabric layer that rolls up/down.
- Clean look – Sleek for modern spaces.
- Best for: Total privacy or blackout (like bedrooms or home theaters).
Zebra Shades:
- Light control magic – Two layers (sheer + solid) that slide to adjust sunlight.
- Versatile – Go from "bright and airy" to "privacy mode" in seconds.
- Best for: Living rooms or kitchens where you want style + flexibility.
Cellular Shades:
- Energy-saving hack – Honeycomb-shaped cells trap air to insulate your room.
- Light filtering – Softly diffuses sunlight (no glare!).
- Best for: Saving on heating/cooling bills or nurseries (quiet + cozy!).
Q: Do skylight shades work on angled windows?
Q: Do skylight shades work on angled windows?
A: Yes! Our skylight shades are designed for angled, vertical, and horizontal installations. They’re tested for secure operation, even in tricky positions.
Installation & Setup
Q: Can I install these myself, or do I need a professional?
Q: Can I install these myself, or do I need a professional?
A: Most customers DIY! We include step-by-step guides + video tutorials. For skylights or large windows, we recommend professional help for safety.
Q: How long does installation take?
Q: How long does installation take?
A: Typically 15–20 minutes per shade if you’re handy. Pro tip: Watch our video first to avoid surprises!
Q: Do the shades come with batteries, or do they need wiring?
Q: Do the shades come with batteries, or do they need wiring?
A: We offer multiple motor options:
- Battery-Powered Motor: Easy to install, comes fully charged, and lasts 4-6 months on one charge.
- Hardwired Motor: Requires wiring, so no batteries needed—but professional installation is recommended.
Q: Can I install these shades on windows and skylights?
Q: Can I install these shades on windows and skylights?
A: Yes! Our motorized roller, zebra, and cellular shades work on standard windows. We also offer motorized skylight shades designed specifically for skylights.
Usage & Performance
Q: How loud are the motors?
Q: How loud are the motors?
A: Our ultra-quiet motors run below 38 dB (quieter than a whisper). Perfect for bedrooms, offices, or light sleepers.
Q: Can I control multiple shades at once?
Q: Can I control multiple shades at once?
A: Absolutely! Group shades in the app to open/close all together or set schedules (e.g., “Close every sunset”).
Operation & Smart Home Integration
Q: How do I control the shades?
Q: How do I control the shades?
A: You can use a remote, a smartphone app, or voice assistants like Alexa, Google Home, or Apple HomeKit, depending on the model you choose.
Q: Do these work with Alexa/Google Home?
Q: Do these work with Alexa/Google Home?
A: Yes! Sync with Alexa, Google Assistant, or Apple HomeKit for voice commands. Need help? Our support team will guide you.
Q: How do these shades integrate with my smart home system?
Q: How do these shades integrate with my smart home system?
A: Our shades are compatible with popular smart home platforms. Simply follow the integration instructions provided in your product manual.
Q: What if my Wi-Fi goes down?
Q: What if my Wi-Fi goes down?
A: No stress—use the physical remote. Your settings stay saved once Wi-Fi’s back.
Durability & Maintenance
Q: How long do battery-powered shades last?
Q: How long do battery-powered shades last?
A: Once fully charged, battery-powered models typically last 4 to 6 months, depending on usage.
Q: What kind of maintenance do they require?
Q: What kind of maintenance do they require?
A: They need very little maintenance. Just dust the fabric occasionally and check the motor functions. For hardwired models, professional service may be needed if issues arise.
Q: Will the fabric fade over time?
Q: Will the fabric fade over time?
A: We use UV-resistant materials to minimize fading. For skylights, we recommend closing shades during peak sun hours.
Q: What’s the lifespan of the motor?
Q: What’s the lifespan of the motor?
A: Motors are tested for 10+ years of daily use. We offer a 3-year warranty for peace of mind.
Warranty & Support
Q: What warranty do your motorized shades come with?
Q: What warranty do your motorized shades come with?
A: We offer a standard one-year warranty on all our motorized shades. For full details, please refer to our warranty policy.
Q: What’s covered under warranty?
Q: What’s covered under warranty?
A: Defects in motors, fabric, or mechanics. Accidental damage isn’t covered, but we’ll help troubleshoot repairs.
Q: Who should I contact if I need support?
Q: Who should I contact if I need support?
A: Our customer service team is here to help. Visit our Contact Us page on zstarrblinds.com or call our support line for assistance.
Q: Do you sell replacement parts?
Q: Do you sell replacement parts?
A: We do! Batteries, remotes, and brackets are available. Email support@zstarrblinds.com for fast shipping.