FAQs

Frequently Asked Questions

General Information

Q: What types of motorized shades do you offer?

A: We sell motorized roller shades, motorized zebra shades, motorized cellular shades, and motorized skylight shades. Each type is designed for different light control and style.

Q: What does “motorized” mean?

A: It means the shades run on a motor. You can adjust them using a remote, smartphone app, or voice commands—no manual pulling required.

Customization & Options

Q: Can I customize the size and fabric of my shades?

A: Yes, our motorized shades can be customized to fit your windows and décor preferences.

Q: What fabric options are available?

A: We offer a range of fabrics, including blackout, light-filtering, and solar options, so you can choose the best match for your needs.

Product Information

Q: What makes motorized shades different from regular blinds?

A: Our motorized shades use quiet, automated motors to open/close with a remote, app, or voice command (via smart home systems). No cords, no hassle—perfect for hard-to-reach windows or smart homes.

Q: What’s the difference between roller shades, zebra shades, and cellular shades?

A: Great question! Here’s the breakdown:
Roller Shades:

  • Super simple – One solid fabric layer that rolls up/down.
  • Clean look – Sleek for modern spaces.
  • Best for: Total privacy or blackout (like bedrooms or home theaters).

Zebra Shades:

  • Light control magic – Two layers (sheer + solid) that slide to adjust sunlight.
  • Versatile – Go from "bright and airy" to "privacy mode" in seconds.
  • Best for: Living rooms or kitchens where you want style + flexibility.

Cellular Shades:

  • Energy-saving hack – Honeycomb-shaped cells trap air to insulate your room.
  • Light filtering – Softly diffuses sunlight (no glare!).
  • Best for: Saving on heating/cooling bills or nurseries (quiet + cozy!).

Q: Do skylight shades work on angled windows?

A: Yes! Our skylight shades are designed for angled, vertical, and horizontal installations. They’re tested for secure operation, even in tricky positions.

Installation & Setup

Q: Can I install these myself, or do I need a professional?

A: Most customers DIY! We include step-by-step guides + video tutorials. For skylights or large windows, we recommend professional help for safety.

Q: How long does installation take?

A: Typically 15–20 minutes per shade if you’re handy. Pro tip: Watch our video first to avoid surprises!

Q: Do the shades come with batteries, or do they need wiring?

A: We offer multiple motor options:

  • Battery-Powered Motor: Easy to install, comes fully charged, and lasts 4-6 months on one charge.
  • Hardwired Motor: Requires wiring, so no batteries needed—but professional installation is recommended.

Q: Can I install these shades on windows and skylights?

A: Yes! Our motorized roller, zebra, and cellular shades work on standard windows. We also offer motorized skylight shades designed specifically for skylights.

Usage & Performance

Q: How loud are the motors?

A: Our ultra-quiet motors run below 38 dB (quieter than a whisper). Perfect for bedrooms, offices, or light sleepers.

Q: Can I control multiple shades at once?

A: Absolutely! Group shades in the app to open/close all together or set schedules (e.g., “Close every sunset”).

Operation & Smart Home Integration

Q: How do I control the shades?

A: You can use a remote, a smartphone app, or voice assistants like Alexa, Google Home, or Apple HomeKit, depending on the model you choose.

Q: Do these work with Alexa/Google Home?

A: Yes! Sync with Alexa, Google Assistant, or Apple HomeKit for voice commands. Need help? Our support team will guide you.

Q: How do these shades integrate with my smart home system?

A: Our shades are compatible with popular smart home platforms. Simply follow the integration instructions provided in your product manual.

Q: What if my Wi-Fi goes down?

A: No stress—use the physical remote. Your settings stay saved once Wi-Fi’s back.

Durability & Maintenance

Q: How long do battery-powered shades last?

A: Once fully charged, battery-powered models typically last 4 to 6 months, depending on usage.

Q: What kind of maintenance do they require?

A: They need very little maintenance. Just dust the fabric occasionally and check the motor functions. For hardwired models, professional service may be needed if issues arise.

Q: Will the fabric fade over time?

A: We use UV-resistant materials to minimize fading. For skylights, we recommend closing shades during peak sun hours.

Q: What’s the lifespan of the motor?

A: Motors are tested for 10+ years of daily use. We offer a 3-year warranty for peace of mind.

Warranty & Support

Q: What warranty do your motorized shades come with?

A: We offer a standard one-year warranty on all our motorized shades. For full details, please refer to our warranty policy.

Q: What’s covered under warranty?

A: Defects in motors, fabric, or mechanics. Accidental damage isn’t covered, but we’ll help troubleshoot repairs.

Q: Who should I contact if I need support?

A: Our customer service team is here to help. Visit our Contact Us page on zstarrblinds.com or call our support line for assistance.

Q: Do you sell replacement parts?

A: We do! Batteries, remotes, and brackets are available. Email support@zstarrblinds.com for fast shipping.