Warranty Policy

At Zstarr, we stand by the quality of our motorized shades. We want you to feel confident in your purchase. Here’s our simple warranty policy:

What’s Covered

  • We cover defects in materials and workmanship.
  • This applies to our blinds and shades.
  • Our warranty lasts for 2 years from your purchase date.

What’s Not Covered

  • Normal wear and tear, including fading due to sunlight exposure.
  • Damage from misuse, accidents, or improper installation.
  • Issues caused by unauthorized repairs or modifications.
  • Damage resulting from acts of nature, such as floods, earthquakes, or extreme weather conditions.

Transport Damage Compensation:

  • Upon receipt of the item, if you find that the packaging is damaged, please retain photos or videos of the outer packaging.
  • Inspect the product for any damage and keep photographic records.
  • Once you have confirmed that the product is damaged, please provide the photos or videos and contact us via support@zstarrblinds.com.

Please note that we only accept claims for transport damage within 48 hours from the date the package is received. Furthermore, we do not accept transport damage claims if the product is undamaged.

How to Make a Claim

  1. Identify the Issue: If you believe your ZSTARR Shades, motor, or remote control are defective, first consult the user manual for troubleshooting tips.
  2. Gather Documentation: Keep your proof of purchase and any relevant documentation that details the issue.
  3. Contact Customer Service: Reach out to our customer service team within the warranty period. You can contact us via phone, email, or through our website.
  4. Provide Details: Clearly describe the issue and provide the order number.
  5. Assessment: Our team will assess the claim and may request photos or additional information to diagnose the problem.
  6. Resolution: Depending on the assessment, we will offer a solution, which may include repair, replacement, or a refund at our discretion.

Limitation of Liability

ZSTARR's liability under this warranty is limited to the repair or replacement of the product. In no event will ZSTARR be liable for any incidental or consequential damages.

Terms and Conditions

This warranty policy is subject to change without notice. The warranty terms provided herein are the complete and exclusive statement of the warranty and no other oral or written agreement will be recognized.

Thank you for choosing ZSTARR. We’re here to help make your home smarter and more comfortable!